Our service

DoctorDoctor provides bulk billed in home after hours medical care for unexpected illness and connects patients who do not have a regular GP to daytime General Practice for their ongoing continuity of care.

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How it works

We believe that the best place to receive medical care is through your regular GP. However when they are not available, and for non-emergencies, medical care for urgent matters is available for patients in their home, or residential aged care facility and when appropriate through telehealth consultations.

Suitably qualified and experienced staff will triage calls and relay details to our doctors in the field. Our doctors telephone prior to arrival, treat you in your home and a comprehensive treatment encounter record is then forwarded to your GP.

Service Times

Monday - Friday 6pm - 8am
Saturday - Sunday 12pm - 8am Monday
Public Holidays All hours

Bookings can be made from 6pm Monday - Friday, 12pm Saturday, all day Sunday and Public Holidays.

  Online booking requests  13 26 60

After-hours healthcare

We believe that the best place to receive medical care is through your regular GP. However when they are not available, and for non-emergencies, medical care for urgent matters is available for patients in their home, or residential aged care facility and when appropriate through telehealth consultations. Suitably qualified and experienced staff will triage calls and relay details to our doctors in the field. Our doctors telephone prior to arrival, treat you in your home and a comprehensive treatment encounter record is then forwarded to your GP.

Further information for patients about our service, including how we manage diagnostic tests and our electronic communication policy, and additional health information may be found on our Blog or at myDr website.

Our Call Centre ensures appropriate triage and referral of patients to emergency services, or to the patient’s General Practitioner whenever required, as well as providing their opening hours and emergency contact details for the relay of critical health information.

Residential aged care services

DoctorDoctor continues to support General Practitioners and their patients in Residential Aged Care Facilities (RACF) and ensures continuity of care and appropriate clinical handover. Subscriber Practices can provide in advance relevant care information about these special need patients and will receive clinical event reports post any interventions by our doctors.

RACF staff may contact us by phone or request after hours medical care for residents via fax. to avoid wait times on the phone trying to book such attendances. A copy of this fax request form is available here.

Billing arrangements and patient medical information

Patients registered with Medicare or Veterans Affairs are bulk billed. Other patients are required to pay by cash or credit card. Telehealth consults may be bulk billed with some phone advice is provided free of charge.

Consultation Fee
After hours visit (without Medicare card) Approximately $160
After hours visits between 11pm - 8am (without Medicare card) Approximately $190
Long consultations and procedures May incur additional fees
Further tests or procedures May incur additional fees 

We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. Our Privacy Policy explains how we collect and manage personal information. 

Client services 

We welcome patient suggestions and respond to concerns promptly. Please contact our Client Services Manager via the contact details on the contact page of this website.

If you would like for the matter to be dealt with outside the Practice, contact the Health Complaints Commissioner in Melbourne on 1300 582 113 or The Health and Disability Services Complaints Office in Perth on 08 6551 7600.

In Brisbane contact the Office of the Health Ombudsman on 133 646, or in Sydney contact the Health Care Complaints Commission on 1800 043 159.

IMPORTANT: This is not an emergency service 

DoctorDoctor cannot be used for emergency situations. For all emergencies dial 000.