Frequently asked questions

Common medical issues that DoctorDoctor may assist with

  • Gastroenteritis and digestive problems
  • Urinary tract infections
  • Respiratory infections
  • Body aches and pains. Back pain and muscle strains.
  • Headaches and Migraine
  • Chronic conditions with episodic symptoms
  • Falls and minor lacerations
  • Minor allergies and skin infections
  • Ear infections

Common medical issues to contact your GP about

  • Repeat scripts
  • Medical certificates
  • Health assessments
  • Immunisations
  • Medication reviews
  • Referral letters
  • Asthma assessments and management plans
  • Chronic pain management

You can request an after hours doctor home visit if you are living in metropolitan Melbourne or if outside that area, and a patient of a subscribing GP clinic, you may be eligible for an after hours telehealth consultation.

Weekdays – From 6pm to 8am
Weekends – From 12 noon Saturday to 8am Monday morning
Public Holidays – All hours
(Bookings from 6pm Monday to Friday, 12pm Saturday, all day Sunday and Public Holidays)

Telehealth consults are available only to patients of GPs that have an agreement with DoctorDoctor or in special circumstances related to the COVID-19 Pandemic restrictions in place at any given time. Patients may check eligibility with call centre staff and doctors and where eligible may receive a phone or video-based consultation when considered appropriate by one of our doctors.

You can request after hours house healthcare by using our App, by booking online or by phoning 13 26 60 during operating hours. Online booking requests will be confirmed by a phone call back from our call centre personnel.

 

Remember to have your Medicare card ready when phoning the call centre.

No. Whilst we strongly believe the best after hours healthcare is provided when your daytime GP is connected with our service, the service is also available to patients when your GP is not registered with our service.

 

DoctorDoctor may also connect patients who do not have a regular GP to daytime General Practice for their ongoing continuity of care.

 

Only patients in nursing homes are required to have their GP registered with DoctorDoctor to receive service. This ensures we are able to communicate with their usual doctor regarding any special health information and to ensure appropriate follow-up care.

We service metropolitan Melbourne. You can check what services are available at your location here or by calling 13 26 60.

No. If you are registered with Medicare Australia or Veterans Affairs and have your Medicare Card or Veterans card ready when the doctor consults you, you will not have to pay a fee for the consultation.

 

If you are not registered with Medicare or Veterans Affairs you will be required to pay a fee by cash, MasterCard or Visa for your consultation.

 

Long consultations and procedures may attract additional fees. If referred for further tests or procedures, patients should be aware of the potential of further costs.

 

Telehealth consults may be bulk billed with some phone advice provided free of charge.

Yes. All doctors working with us are registered with the Medical Board of Australia. In addition, many hold a Fellowship of the Royal Australian College of General Practitioners (RACGP).

 

Doctors working with us through the Approved Medical Deputising Service Program (AMDSP) are further assessed by the Department of Health and Ageing prior to placement on the program. Doctors on the AMDSP are required to meet stringent continuing medical education requirements as required by the RACGP and are mentored by our Medical Advisory team towards achieving Fellowship of the RACGP.

One of our doctors will telephone you as soon as possible after your booking to advise you regarding any relevant self-care information prior to their arrival. Patients are attended in a medically appropriate time for their condition. During peak times your doctor may be delayed because of the number of patients and the distance necessary to travel. Patients will be consulted as soon as possible.

 

You may also check the estimated time of arrival and your doctor’s location via our App, and you can contact our call centre if you are concerned about your medical condition and the time frame for attendance.

If you feel that your illness or injury is of a very serious nature, you should immediately call for an ambulance by phoning 000, or visit the Accident and Emergency department at your local hospital.